In online sharing communities, designers of platforms have the challenge of designing for both interpersonal and systems trust to ensure effective and meaningful interactions among their users [10,19]. With the advent of rapid digitalization, the emergence of new digital solutions, and the pressure to stay competitive, service providers further develop online platforms and introduce new features and mechanisms, which may distort previously established trust in systems.
In our empirical study, we aim to unpack elements of interpersonal and systems trust in the case of a local online sharing community which recently introduced a new semi-automated mechanism for resource exchange.